US2 operate a 30 Day Risk Free Refund Policy
If you are not completely satisfied with your US2.net Web Hosting package or US2.net Dedicated Server, you have the right to a full refund (excluding any Set Up Fees, Domain Name Registration Fees and / or Overages).
To claim your refund, please raise a ticket here within the first 30 days of your contract.
Refunds will be made within 30 days of receipt of your ticket. We issue refunds by BACS and WorldPay.
If you have not received your refund after 30 days, or have any other refund related enquiry, please contact our Billing Team. You can call Billing on 1 773 410 5155 between 9:00am to 5:00pm (Central Time) Monday to Friday or you can submit a ticket at all times here.
Please note:
Set Up Fees can only be refunded in the following circumstances:
- For Dedicated Servers prior to the server being built
- For Web Hosting packages prior to activation of the account, or if the Domain Name requested could not be registered.
Successfully registered Domain Names are excluded from the refund policy as a cost is incurred on all registrations, and registrars offer no returns policy of their own. However, you will continue to own the Domain Name even if you wish to cancel other US2.net services.
Under no circumstances will US2.net allow a transfer of funds between accounts.